Sweet Snacks LLC

Privacy Policy

Effective Date: July 31, 2026

Sweet Snacks LLC, doing business as Kona Ice of Downtown Las Vegas (“Sweet Snacks,” “we,” “our,” or “us”), respects your privacy.

This Privacy Policy applies to information collected directly by Sweet Snacks LLC through sweetsnacks.llc, email, telephone calls, text messages, and our direct customer communications. It applies only to Sweet Snacks LLC and its operation as Kona Ice of Downtown Las Vegas. Other Kona Ice companies, franchisees, and corporate websites may maintain separate privacy policies.

Information We Collect

We may collect the following information when you contact us or request service:

  • Your name
  • Mobile telephone number
  • Email address
  • Event address and ZIP code
  • Requested event date and service times
  • Estimated attendance or serving count
  • Event type and other booking information
  • The contents of emails, text messages, and other communications you send to us
  • Quotes, invoices, contracts, payment status, scheduling information, and customer-service records
  • Basic technical information automatically generated by our website and hosting providers, such as IP address, browser type, timestamps, and request logs

How We Use Information

We use collected information to:

  • Respond to customer inquiries
  • Prepare quotes and event proposals
  • Schedule, confirm, modify, and provide event services
  • Send customer-requested updates concerning bookings, arrival times, service details, or support matters
  • Maintain business and transaction records
  • Operate, secure, troubleshoot, and improve our website and communications systems
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable legal, tax, accounting, insurance, and regulatory requirements

SMS and Mobile Information

Sweet Snacks LLC uses SMS for direct, one-to-one customer communications concerning inquiries, quotes, bookings, scheduling, event updates, and customer support.

We do not use this SMS program to send unsolicited marketing, promotional blasts, purchased-list messages, or third-party advertising.

Sweet Snacks LLC does not share mobile numbers or SMS opt-in and consent data with third parties or affiliates for marketing or promotional purposes. Information may be provided only to service providers that support our messaging, customer-service, hosting, and communications systems. SMS opt-in and consent data are excluded from all other data-sharing categories and will not be shared with third parties for their own purposes.

We may provide limited information to service providers that help us operate our communications and business systems, such as messaging, email, cloud-hosting, payment-processing, and customer-support providers. These providers may use the information only to perform services for Sweet Snacks LLC and not for their own marketing or promotional purposes.

How SMS Consent Is Obtained

Customers consent to SMS communications by initiating a text-message conversation with our published business number. We respond only in connection with the customer’s inquiry, quote, booking, scheduling request, service update, or support matter.

Consent applies only to Sweet Snacks LLC’s customer-communications program and is not transferred to another company or messaging program.

Message frequency varies depending on the customer’s inquiry or active booking. Message and data rates may apply.

You may reply STOP to discontinue SMS communications. You may reply HELP for assistance. Additional SMS terms are available in our SMS Terms and Conditions.

When We May Share Information

We may disclose information:

  • To vendors and service providers working on our behalf
  • When required by law, court order, subpoena, or governmental request
  • To protect the rights, property, safety, or security of Sweet Snacks LLC, our customers, or others
  • In connection with a business reorganization, sale, transfer, or similar transaction, subject to applicable privacy obligations

We do not sell personal information.

Data Retention

We retain information only for as long as reasonably necessary to respond to inquiries, manage bookings and business records, resolve disputes, enforce agreements, prevent abuse, and meet legal, tax, accounting, insurance, and regulatory requirements.

Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. No website, electronic transmission, or storage system can be guaranteed to be completely secure.

Your Choices

You may:

  • Reply STOP to opt out of SMS communications
  • Reply HELP for SMS assistance
  • Ask us to correct inaccurate contact information
  • Contact us with a privacy-related question or request

Some records may need to be retained when required for legal, accounting, contractual, insurance, fraud-prevention, or legitimate business purposes.

Third-Party Websites

Our website may refer or link to websites operated by other organizations, including Kona Ice corporate websites. We are not responsible for the privacy practices or content of independently operated websites.

Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The updated version will be posted on this page with a revised effective date.

Contact Us

Sweet Snacks LLC
Doing business as Kona Ice of Downtown Las Vegas

Phone: (702) 921-8222
Email: sweetsnacksllc@gmail.com

For SMS assistance, reply HELP to our business number. To discontinue SMS communications, reply STOP.